Returns & Refunds

Returns & Refunds Policy

• We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may request a refund within 30 days of receiving your order.

How to Initiate a Return:

• To process a refund please send a request to returns@elynca.com with the following information:
• Name
• Address
• Email address
• Order Number / Proof of Purchase
• Reason for return
• Product type and color

Return Instructions:

• Ship your return once you receive approval with return address. 
• Please note that the return  shipping costs are not covered or refunded.

Refund Process:

• Once we receive and inspect your return, a full refund will be issued to your account within 14 days.

Please Note:

• For sanitary reasons, we do not accept returns or refunds for used or opened  haircare products.
• If a product is faulty, does not work, or differs from the description, a refund or replacement will be issued, only for purchases made on our website.