Frequently Asked Questions (FAQ)

1. How long does shipping take?
Orders are typically processed within 1–2 business days. Shipping times vary depending on your location:

• United States: 2–14 business days
• International: 7–21 business days

Please note: Shipping times are estimates and may be delayed due to weather conditions, carrier delays, holidays, or other events outside of our control. 

2. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Please note: Tracking numbers may not always be available depending on the shipping method or destination.

3. What is your return and refund policy?
You may request a refund within 30 days of receiving your order.
For full details, please see our Return & Refund Policy page.

4. Do you accept exchanges?
No, we do not offer direct exchanges. Once we receive your returned items, we will process a refund, and you may place a new order for the item you want.

5. Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping fees and delivery times vary based on location.

6. What payment methods do you accept?
We accept all major credit/debit cards, Shopify Payments, and Buy Now, Pay Later options such as Afterpay (where available).

7. Can I change or cancel my order?
Orders can only be modified or canceled within 1 hour of placement. After that, the order will be processed and shipped.

8. Are your products safe to use?
Yes! All our products are formulated without harmful chemicals and are safe for daily use.

9. How can I contact customer support?
For any questions or concerns, email us at support@elynca.com. We aim to respond within 24 hours 48 hours. 

10. What is the Money Back Guarantee?
For hot tools and accessories purchased from www.elynca.com we offer a 30-day Money Back Guarantee. This applies only to products purchased directly from our website.

We want you to be completely satisfied with your purchase. If you try our products and aren’t fully happy, simply return them within 30 days from the date of delivery, and we’ll issue a refund.

For the full details, please see our Money Back Guarantee Policy page.

11. What if my package is lost or stolen?
If your package is marked as delivered but you haven’t received it, we recommend first checking with neighbors, your local post office, or building management. Sometimes carriers mark packages as delivered a day early.

If your package is lost in transit, please reach out to us at support@elynca.com, and we’ll do our best to assist you in filing a claim with the carrier and processing a refund if applicable.